Code of Practice
Commitment to Industry Standards
At Charles Morley, we are committed to providing exceptional customer service to buyers, sellers, tenants, and landlords alike. Our clients can rest assured that we adhere to strict industry codes of practice and maintain full compliance with governing bodies that regulate the property sector.
Our Professional Memberships
The Property Ombudsman (TPO)
Established over 25 years ago, TPO offers an independent, impartial, and free dispute resolution service for property consumers and agents. As a TPO member, we ensure our clients have a trusted avenue for conflict resolution should any disputes arise.UK Association of Letting Agents (UKALA)
UKALA supports letting agents in delivering high-quality services through professional guidance on client money protection, accreditation, dispute resolution, training, marketing, and compliance. Our membership demonstrates our commitment to best practices in property lettings.Property Redress Scheme (PRS)
As a legally required redress scheme for letting agents, PRS provides a fair and impartial process for handling customer complaints. This membership ensures that landlords and tenants alike have access to a transparent and professional dispute resolution system.Information Commissioner’s Office (ICO)
ICO is the UK’s independent authority for data protection and privacy rights. As an ICO-registered agency, we are committed to safeguarding client data, ensuring transparency, and complying with UK data protection laws.Tenancy Deposit Protection Scheme (DPS)
DPS is a government-backed scheme designed to protect tenants’ deposits. It ensures that deposits are securely held and returned in full, provided the tenancy agreement has been honored, rent has been paid, and the property remains in good condition. By law, all deposits must be placed in a government-approved scheme within 30 days of receipt.
At Charles Morley, we take compliance and professionalism seriously, ensuring that all our clients receive the highest standards of service, transparency, and legal protection.
Get in touch with us today to learn more about our services.
